Dublin Airport fined 6.7m euro for cleanliness and security queue failings

Dublin Airport has been hit with a 6.7 million euro penalty for poor cleanliness of terminals and toilet facilities, and for security queue times, the Irish Aviation Authority (IAA) said.

The IAA said on Thursday that the capital’s airport earned a quality of service bonus of 3.4 million euro.

But it was penalised 10.1 million euro for missing targets in other areas, resulting in a fine amounting to 6.7 million euro.

The IAA said the airport incurred penalties for failing to meet its targets on cleanliness of terminals and washrooms, along with information on ground transport.

It also said security queue times fell below targets across the first five months of 2023.

However, it said security queue performance significantly improved in the second half of the year.

The airport earned bonuses for exceeding targets on overall customer satisfaction, ease of movement and passengers finding their way around, the availability of baggage trolleys, and satisfaction with the wifi.

Over the year, all targets over waiting times for assistance for people with reduced mobility were met, while the performance across asset availability also met its targets.

It said airlines will pay maximum passenger charges of 8.46 euro this year.

The IAA said it assesses the experiences of all passengers, including those who require additional assistance in travelling through the airport.

It added that the penalty will result in lower charges for airport users in 2025.