06 Dec 2021

McDonald's in Carlow Town to hold family fun day to mark its re-opening after digital makeover

Customers will now have the option to use one of the restaurant’s self-order kiosks

Carlow Carlow Carlow

McDonald's on Kennedy Avenue will reopen this week

The McDonald’s restaurant on Kennedy Avenue, which is owned by local franchisee Bernard Byrne, has received a "major €750,000 digital makeover that has created ten new jobs for the local area".

The innovations are aimed at improving the customer experience at the restaurant, which will reopen to customers on Wednesday, September 19.

To mark the opening there will be a celebration on Saturday, September 22 between 12pm and 3pm with activities and events for families and children with lots of fun and colour. 

To improve the speed and ease of ordering, customers will have the option to use one of the restaurant’s self-order kiosks.

These allow customers to browse the menu, review nutritional information and personalise their meals, giving diners more time to consider their food and drink choices.  

New dedicated dining room hosts will ensure the ordering process is as quick and easy as possible.

Table service will also be introduced to take the hassle out of finding somewhere to sit when carrying food, potentially with children, bags and buggies.

In restaurants where table service has been introduced previously, customer feedback has been positive; families appreciate not having to leave children unattended while queuing and customers say it’s given them more time to chat with friends and family.  

Diners can also avail of on-site Samsung Galaxy tablets, which can be used to surf the web, keep up to date on the latest news headlines or play games.  All of these digital improvements have been designed with changing customer needs in mind.

Franchisee Mr Byrne, who also owns and operates the McDonald’s restaurant in Wexford, Blanchardstown and Carlow said: “We have always been focused on customers’ experience and these changes are designed to make that experience even more enjoyable - whether that is giving people a chance to get to grips with using a tablet in a relaxed environment or giving parents an even easier way to order their food and have it delivered to their table.   

"The new additions to the restaurant are really exciting - the self-order kiosks will give customers the option to make more personalised food choices, for example swapping fries for a side salad or adding a fruit bag to their children’s Happy Meal."

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