'We're hiring!'- Carlow District Credit Union hiring full-time officer position

Carlow District Credit Union Limited are now hiring a member services officer within the Lending Department.

Job Overview

As a Member Service Advisor within the Lending Department , you are accountable to the Credit Manager of the Credit Union for conducting a range of administrative and operational activities that contribute to the effective running of the credit union and provide quality services to our members. 

As a member of the Lending Team, the Member Services Officer position will form part of a highly motivated, multi skilled Credit Team who will be responsible  for providing a first class service to members on all types of loan requests received in any office in person, by phone or online. 

Qualifications

• Financial services experience is desirable but not essential as training will be provided.
• Excellent keyboard skills and proficiency in MS Office, particularly MS Word, MS Excel and MS Outlook. 
• APA in loans. It is a requirement to undertake the exams to achieve this designation. The Credit Union will enrol you in the required course’s. 

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Key Duties and Responsibilities:

• Providing quality service to members by telephone, post, email and face-to-face at the credit union offices.
• Conduct loan interviews and obtain the necessary financial information in order to support the members loan application.
• Processing loan enquiries and applications via our online platforms and preparing files for underwriting.
• Be a key member of the Lending Team and collaborate with colleagues to deliver seamless, integrated and excellent service.
• Perform a range of supportive duties including filing and administrative tasks.
• Undertake relevant training where required.
• Deal with queries and respond to requests for information from members in a timely and efficient manner.
• Complete other tasks as assigned by the Credit Manager.
• Work always in a professional, courteous, and friendly manner.
• Preserve confidentiality, and Data Protection principles and adhere to the rules, policies and procedures of the credit union and other legislation.

Key Requirements:

• Some experience working in a customer service environment involving interaction with customers.
• Strong customer focus and proven commitment to customer excellence standards.
• Strong administration and problem-solving abilities. 
• Experience in face to face, online and telephony customer service.
• Ability to work on own initiative.

 All applications to be emailed with CV and covering letter to sgray@Carlowcreditunion.ie