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05 Sept 2025
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05 Sept 2025
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Dublin Airport is trialling autonomous robot helpers to carry food and luggage and assist passengers on their journey.
The airport's Innovation Hub has deployed four new AI-powered robotic recruits, which will carry up to two cabin bags and have space for additional belongings which can be placed there to take the weight off our passengers who utilise them.
AI has landed in T1 with the introduction of the Dublin Airport Robots #DublinAirport #Ireland #AI pic.twitter.com/leEYGDGnjh
— Dublin Airport (@DublinAirport) May 14, 2024
The robots were designed "with passengers’ journeys at its core" according to the airport, and alongside carrying luggage these robotic solutions will guide passengers to their gate.
For the duration of the trial, this will be from post-Terminal 1 security to gates 102 - 119. This is the longest walk a Terminal 1 passenger can make post-security.
Service robots are now becoming more widely used in restaurants, bars and hotels. They are also used in airports internationally to deliver food or shopping to passengers at their boarding gate.
Below are the steps to use a robot:
- CALL the robot from a touchscreen tablet located at the window behind Terminal 1 security.
- WAIT for the next available robot which will arrive within 2 minutes, there is seating available to use while waiting.
- LOAD the robot with luggage and select the gate number of the departing flight.
- GO with the robot at a comfortable speed. It will advise of facilities available at the gate.
- ARRIVE at the gate, collect bags from the robot and avail of our seating or the available amenities.
If you would like to find out more, or participate in the trial, Dublin Airport is encouraging you to contact them at robotics@daa.ie.
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